سياسة الاستبدال و الاسترجاع

Because we are keen on a distinguished and flexible experience in all its details from ordering to receipt, at Oud Alkhass, we have provided you with comfortable policies for exchange and return: 1- Exchange and return are available for all products. 2- For exchanging or returning Oud oils, the skin must not be touched, only a small sample of the oil on a tissue or cloth. 3- For exchanging or returning Oud wood, the used amount must be 3 grams or less; if more is used, the full product value will be charged. 4- All products can be returned or exchanged at the store's location. We are honored to communicate with you if you encounter any problems.